Terms & Conditions

OVERVIEW

This website is operated by Gacha Paws Pte Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Gacha Paws Pte Ltd. We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website.  By accessing or using the website or Service you agree to be bound by these Terms and of Service.  IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS OF THIS AGREEMENT, PLEASE DO NOT USE THE SITE.

We reserve the right, at our sole discretion, to amend, withdraw, or make changes to these terms and conditions as and when it deemed fit without prior notice to the users.   All these changes will take immediate effect once they are posted or updated on the Site.

Indemnity

You agree to indemnify and hold us and our partners, directors and staff harmless from any and all claims, demands, or other liabilities (including any legal fees and third party liabilities) that made by any third party due to, or arising from the use of the Site, Services and/or the User’s any breach of the Terms and Conditions.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of 18 and you have given us your consent to allow any of your minor dependents to use this site.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – Orders Acceptance

Upon receipt of an order or an email order confirmation, it does not constitute acceptance of an order or confirmation of item availability.  We reserve the right to limit or refuse any order you place with us for any reason at any time. 

In the event that we make a change to or cancel an order, we will notify you by email or telephone number provided at the time the order was made.

Section 3 – Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.  You further agree to promptly update account and other information, including email address, credit card numbers and expiration date, so that we can complete your transactions and contact you as needed.  

We reserve the right to correct any errors, discrepancies or mistakes in pricing, even if we have already requested or received payment. 

Section 4 – Delivery Terms

Delivery terms is set out in our delivery policy and incorporated into these Conditions.  Please click here for further information.

Section 5 – Order Cancellation

Cancellation fee of S$10 will impose if you decide to cancel your order.

Section 6 – Product Information

We have made every effort and attempt to be as accurate as possible of the information provided on this website.  However, we do not warrant that product descriptions and website content will be accurate, free of errors, complete or current.  If any product ordered from us that you receive isn’t described as shown on the Site, please inform us immediately upon receiving of the item.  Our email is: info@gachapaws.com

All products are subject to availability and we cannot guarantee that items ordered will be in stock.  We reserve the right to discontinue any products at any time for any reason.  Prices for all products are subject to change without prior notice.

Section 7 – Return and Exchange Policy

Gacha Paws Pte Ltd does not encourage refunds on Services offered or on products sold.  In some cases, it is at our sole discretion should a refund is offered to you.

Return orders are accepted within 7 days upon delivery.  You can return or exchange your product for different product of same value, or a refund to the original payment method.

Please note that following are not allowed in our Return and Exchange Policy:

  1. Discounted / Sales items are final and cannot be returned or exchanged.
  2. Returned items must not be opened and must be returned in its original packaging and unused condition.
  3. Returned items must be no visible signs of wear or use. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the item back to you.

All returns or exchanges must accompany with an original tax invoice as an evidence proof for your purchase from us.

Section 8 – Disclaimer of Liability

INFORMATION CONTAINED IN THIS SITE IS FOR GENERAL INFORMATION PURPOSES ONLY.  WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.  IN NO EVENT SHALL GACHA PAWS PTE LTD AND ITS DIRECTORS, EMPLOYEES, SUPPLIERS, CONTENT PROVIDERS AND ADVERTISERS BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES OR ANY DAMAGES WHATSOEVER, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORT, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICE OR CONTENTS OF THE SERVICE.

GACHA PAWS PTE LTD RESERVES THE RIGHT TO MAKE ADDITIONS, DELETIONS, OR MODIFICATION TO THE CONTENTS ON THE SERVICE AT ANY TIME WITHOUT PRIOR NOTICE.  WE DO NOT WARRANT THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Section 9 – External Links / Third-Party Links

The Site may contain links to other websites ("Third-Party Websites") or content belonging to or originating from third parties or links to websites and features in banners or other advertising.  Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.  Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 10 – Contact Information

Questions about the Terms of Service should be sent to us at: info@gachapaws.com.